11.1 Collection of Information
A D Infra may collect, receive, store, process, analyze, verify, and use information provided by Users through the Website, enquiry forms, callback requests, registrations, site visit requests, WhatsApp communications, emails, telephone conversations, social media interactions, advertisements, landing pages, partner platforms, and other communication channels.
Such information may include, without limitation, the User's name, mobile number, email address, location, property preferences, budget, identification details, transaction information, communication records, device information, IP address, browser information, and any other information voluntarily provided by the User.

11.2 Purpose of Collection
The User acknowledges and agrees that A D Infra may collect, process, store, analyze, and use information for purposes including but not limited to:
(a) responding to enquiries and requests;
(b) providing information regarding Properties, Projects, and Services;
(c) arranging site visits, meetings, consultations, and follow-ups;
(d) customer relationship management and customer support;
(e) sales, marketing, promotional, advertising, and remarketing activities;
(f) verification, compliance, security, fraud prevention, and risk management;
(g) transaction processing and documentation;
(h) business analytics, research, service improvement, and operational purposes; and
(i) compliance with applicable laws, regulations, court orders, and governmental requirements.

11.3 User Consent
By accessing the Website, submitting an enquiry, requesting a callback, downloading a brochure, scheduling a site visit, registering interest in any Property or Project, communicating with A D Infra, or otherwise providing contact information, the User expressly consents to the collection, storage, processing, use, disclosure, and transfer of such information by A D Infra in accordance with these Terms and applicable law.

11.4 Communication Authorization
The User expressly authorizes and grants consent to A D Infra, its affiliates, group entities, employees, representatives, agents, consultants, contractors, service providers, channel partners, sales partners, marketing agencies, authorized vendors, and business associates to contact the User through:
(a) telephone calls;
(b) SMS and text messages;
(c) WhatsApp messages;
(d) RCS messages;
(e) emails;
(f) push notifications;
(g) social media communications;
(h) postal correspondence; and
(i) any other electronic or non-electronic mode of communication,
for the purpose of providing information relating to Properties, Projects, Services, offers, promotions, schemes, site visits, customer support, transaction updates, marketing activities, surveys, feedback, financing assistance, registration assistance, and related business activities.

11.5 DND / NCPR / NDNC Authorization
The User expressly acknowledges, agrees, and authorizes that the consent granted under these Terms shall remain valid notwithstanding the fact that the User's mobile number, telephone number, email address, or contact information may be registered under the Do Not Disturb (DND) Registry, National Customer Preference Register (NCPR), National Do Not Call Registry (NDNC), or any similar registry, preference service, or communication restriction mechanism maintained by any governmental, statutory, regulatory, telecom, or other authority.
The User expressly authorizes A D Infra and its authorized representatives to communicate with the User through any mode of communication permitted under applicable law, irrespective of such registrations or preferences.

11.6 Consent Through Lead Forms and Advertisements
The User acknowledges that submission of information through Website forms, landing pages, advertisements, social media lead forms, callback requests, WhatsApp forms, partner platforms, referral programs, event registrations, property portals, marketing campaigns, and any other lead-generation mechanism shall constitute an express request and authorization by the User to be contacted by A D Infra.

11.7 Recording and Monitoring
The User acknowledges and agrees that A D Infra may monitor, record, retain, review, analyze, and use telephone calls, WhatsApp communications, emails, messages, meetings, video calls, customer interactions, and other communications for quality assurance, training, dispute resolution, compliance, security, operational, evidentiary, and business purposes.

11.8 Sharing of Information
A D Infra may share, disclose, transfer, process, or make available User information to its affiliates, group companies, channel partners, consultants, service providers, financial institutions, lenders, technology providers, marketing agencies, legal advisors, contractors, governmental authorities, regulatory bodies, and other authorized third parties where necessary for business, operational, legal, compliance, marketing, transaction-related, or service-related purposes.

11.9 Data Retention
A D Infra reserves the right to retain User information, communication records, transaction records, enquiry records, marketing records, and related data for such period as may be deemed necessary for business, operational, legal, regulatory, evidentiary, compliance, security, dispute resolution, or record-keeping purposes.

11.10 Security Measures
While A D Infra endeavors to implement reasonable administrative, technical, and organizational measures to safeguard information, no transmission, storage system, communication channel, or electronic platform can be guaranteed to be completely secure.
Accordingly, A D Infra does not guarantee absolute security of information transmitted or stored through the Website or related systems.

11.11 Withdrawal of Consent
Where permitted by applicable law, a User may request withdrawal of consent for certain communications by contacting A D Infra through designated channels.
However, withdrawal of consent shall not affect:
(a) communications already initiated;
(b) service-related communications;
(c) transaction-related communications;
(d) legal, regulatory, compliance, security, or account-related communications; or
(e) any processing undertaken prior to such withdrawal.

11.12 No Liability
The User agrees that A D Infra shall not be liable for any loss, damage, claim, inconvenience, communication delay, technical failure, telecom failure, spam filtering, unauthorized interception, data breach caused by third parties, or other consequences arising from the transmission, storage, processing, or use of information, except to the extent required under applicable law.

11.13 Acceptance
By accessing the Website, submitting information, communicating with A D Infra, or utilizing any Services, the User confirms that they have read, understood, and expressly agreed to the collection, use, storage, disclosure, processing, and communication practices described in these Terms.